Zanera Global Privacy Policy
Zanera Global respects the privacy rights of all users and understands the importance of protecting stored personal data. Substantial organizational and technical measures have been taken to ensure the security of all personal data collected. This privacy policy explains in detail what information is collected and for what purposes it may be processed and used.
1. Zanera Global collects, processes, and uses personal data for donation services. Personal data includes basic information such as name, email address, as well as usage data such as account number, password, and IP address.
2. Zanera Global collects usage data that is automatically determined and transmitted by web browsers or other client software each time the Zanera Global website (zaneraglobal.com) or other Zanera Global online services are used.
3. Zanera Global uses, among other things, cookies to collect, process, and use usage data in order to enable, for example, account and personal settings management, participation in discussion forums, and use of other personalized services.
4. Zanera Global collects, processes, and uses basic and usage data, as necessary in individual cases, if required to detect and stop fraudulent behavior or other forms of use of Zanera Global's services that violate legal regulations or the service agreement. In particular, Zanera Global reserves the right to record, process, and use information such as the time and content of conversations and expressions of opinion taking place on its online services if there are complaints, reports, or other credible indications of behavior that violates legal regulations or the service agreement, such as serious insults to other users. This regulation applies to all parts of Zanera Global's online service, including but not limited to guild channels, private channels, and private messages.
5. Zanera Global collects, processes, and uses personal data in connection with complaints and requests to its customer support service in order to fulfill such requests as efficiently and satisfactorily as possible. Data collected for such purposes includes, but is not limited to, email address, date of contact, and its content.
6. Zanera Global collects, processes, and uses personal data for the purpose of performing marketing actions, such as sending emails containing general information or promotional content, provided the user has separately agreed to receive such emails during the account creation process. Additionally, Zanera Global processes and uses personal data to conduct anonymous statistical surveys to improve its range of services.
7. Zanera Global displays character names to all visitors of its website, as well as to all users in its online services in connection with certain in-game activities of a user, to allow others to selectively contact them. This occurs, for example, when the user has characters online, is part of character associations, or possibly when they are listed on highscore tables. Additionally, Zanera Global generally makes character usage data such as last login time or death information available to all visitors on all Zanera Global websites, as well as to all users in its online services. Zanera Global also provides information such as rule violation records or lists of defeated characters to certain other users who have a supervisory role within the community.
8. To the extent that the transfer of data to third parties is not explicitly permitted by law, Zanera Global transmits personal data, as necessary, to legal and regulatory authorities for the purpose of preventing or prosecuting criminal activity.
* It also transmits, in individual cases, additional personal user data to its partner companies, for example, to manage payment transactions or provide other services under the user’s service agreement with Zanera Global.
Third parties may be located in any country but are obligated to protect personal data to the same extent as Zanera Global. Zanera Global will not transmit personal data to third parties other than in the aforementioned cases, and only Zanera Global personnel will have access to personal data to fulfill the tasks specified above.
Zanera Global may modify this privacy policy at any time. Zanera Global will notify all users of any changes by placing a prominent notice on its website. The modified privacy policy will take effect once it has been officially announced. It will apply fully to any user who has not revoked their declaration of consent within this period.
Users have the right to access their personal data processed by Zanera Global, as well as the right to rectify or delete such data. Additionally, they have the right to restrict processing, the right to object to the processing of personal data, and the right to data portability. Users may exercise these rights by sending an email to [email protected]. If users revoke their declaration of consent to the processing of their personal data, their accounts on Zanera Global will be blocked, and Zanera Global’s personalized services will no longer be available through those accounts.
Users who have questions about this privacy policy or about the processing of their personal data may also contact Zanera Global by phone: +523317937244, or by email: [email protected].
